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Teleclass.com FAQs
Below you will find answers to some of the most frequently asked questions regarding Teleclass.com. There's a lot of information here, please use the navigation on the left to assist you.


For Students :

What is a Teleclass?
How do I enrol in a class?
I lost the bridge number for my sssclass!
How do I withdraw from a class?
How do I find the 'student only' sssarea for a class?
I've forgotten my password
I need to change my contact sssinformation
I want to receive
sss announcements of
sss upcoming classes
I no longer want to receive sssannouncements of
sss upcoming classes
I don't live in the US, can I still sssattend teleclasses?

For Instructors :

Becoming an instructor:
How do I become an instructor?
What other courses qualify me
sss to be a teleclass instructor?
What courses do NOT qualify me
sss to be a teleclass instructor?
Do ALL instructors need to be ssscertified?

Listing Classes:
What is the process for listing a sssclass?
What are the fees for listing a sssclass?
What if I need to cancel a class?
How do I duplicate a class I've sssoffered before?
How do I update a class I have ssslisted?

Bridge Lines:
How do I reserve a bridge line?
I lost my bridge number!

Types and Content of Classes:
What classes are OK to list?
What's NOT OK to list?
Teaching other people's work

Marketing:
How does my class get
sss promoted?
What's Teleclass News?

Registering Students:
How do students register for my sssfree class?
How do students register for my sssfee class?

Collecting Student Payments:
How should I ask students to
ssspay for my class?


Student FAQs

What is a Teleclass?

A TeleClass is a conference call, like a chat line. You and between 10-500 other registrants call a regular phone number (commonly in Orlando or Las Vegas) at your class time and you are welcomed by the TeleClass Leader. The TeleClass begins promptly at 2 minutes after the listed start time.

A TeleClass is similar to a grad school discussion -- some lecture, some questions, some discussion. If this if your first time taking a TeleClass, you may wonder if and how it works. It just does. It's highly interactive and the 'flow' works well. You can listen and absorb and/or engage in the discussion. You can always ask questions of the TeleClass Leader.

Most TeleClass sessions last an hour. Some meet one time only, others meet weekly for 4-8 weeks, sometimes longer.

You do not need a computer in order to be in the class. All you need is a regular phone!
Note: The cost to call one of our bridges is a standard long distance charge. There are no conferencing fees, so you would just pay your long distance carrier whatever your rates are. Most carriers charge $3-6 an hour for long distance, so the cost is minimal.

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How do I enrol in a class?

Just follow the instructions that accompany each class listing. And/or you can search for all TeleClasses here or view upcoming Teleclasses here

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I lost the bridge number for my class!

This happens, not to worry.

For Teleclass.com Classes:
Go to http://www.teleclass.com/login.lasso. Enter your email address and password, then you will be taken to your student page. It lists all of your current classes and bridge numbers.

For Classes that you registered directly with the instructor:
You will need to contact the instructor directly.

For CoachVille Classes:
Login to your account at http://coachville.com, click the "my account" link and then go to "see a list of any transactions"

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How do I withdraw from a class?

For Teleclass.com Classes:
Go to http://www.teleclass.com/login.lasso. Enter your email address and password, then you will be taken to your student page. It lists all of your current classes and bridge numbers.

For Classes that you registered directly with the instructor:
You will need to contact the instructor directly.

For CoachVille Classes:
Login to your account at http://coachville.com, click the "my account" link and then go to "see a list of any transactions"

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How do I access a student-only area for a class I am registered for?

This feature is not available for every class. If it is available for a class you are registered for, follow the instructions below.

For Teleclass.com Classes:
Go to http://www.teleclass.com/login.lasso. Enter your email address and password, then you will be taken to your student page. Find your class and tap on the student-only link. In some cases, you'll be asked for a username and password, which would have been emailed to you when you registered for the class.

For Classes that you registered directly with the instructor:
You will need to contact the instructor directly.

For CoachVille Classes:
Login to your account at http://coachville.com, click the "my account" link and then go to "see a list of any transactions"

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I've forgotten my password, what do I do?

If you've misplaced your password, follow the instructions below.

For Teleclass.com Classes:
Go to http://www.teleclass.com/login.lasso. and our system can send you your password within one minute if it is a free class that you registered for.

For CoachVille Classes:
Login to your account at http://coachville.com, click the "login" link and the system can send you your password within one minute.

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I need to change my email address or contact information.

No problem, follow the instructions below.

For Teleclass.com Classes:
Go to http://www.teleclass.com/login.lasso. Enter your email address and password, then you will be taken to your student page. You can update your record there.

For CoachVille Classes:
Login to your account at http://coachville.com, click the "My Account" link and then click "create and edit a full-blown member profile"

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I want to receive announcements of upcoming classes.

Subscribe to Teleclass News! Simply go here.

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I no longer want to receive announcements of upcoming classes.

Follow the unsubscribe instructions at the bottom of your next issue of Teleclass News.

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I live in a country other than the United States. Can I call in to TeleClasses?

Yes. We have callers from all over the world calling into our teleconference bridges. And, as the cost of international long distance continues to drop, more individuals around the world are joining us for TeleClasses. You are most welcome. English is the language of all current TeleClasses, and you are invited to ask questions, no matter how 'good' your English is. You will find our customers to be a very encouraging and delightful group and you will feel at home with them, no matter what your country of residence or origin is.

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Instructor FAQs

How do I become an instructor?

You will need to have completed a formal TeleClass Leader training in order to teach a TeleClass at TeleClass.com. For details of how to be trained as a TeleClass Leader, please visit the Teleclass Leader Community at CoachVille.

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What other courses qualify me to be an instructor?

We also accept certification from the following programs:

CoachU's Teleclass Leader Training
Teleclass International's Teleclass Leader Training

To qualify with one of the above programs, you will need to provide proof of purchase and completion of these courses. Please contact help@teleclass.com

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What courses do NOT qualify me to be an instructor?

The following course does not qualify you to list at TeleClass.com:

  • 5-day Certified Leader Program.
  • Any program not listed in above section.

Do ALL instructors need to be certified?

If you are a qualified instructor and wish to co-lead a class with another instructor, please note that the other instructor must also be qualified.

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What's the process for listing a class?

If you have listed a class before:
Fill out the web-based form here.

If this is your first time listing a class:
Fill out the web-based form here.

Within 2 business days of submitting your class, we'll post it here at TeleClass.com for the world to see. (Note: We do reserve the right to not post a class that has objectionable material or that intrudes on the intellectual property rights of others.)

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What are the fees for listing a class?

There is a nominal fee to list a class. The fee is based on the number of sessions/weeks/meetings that your TeleClass has.

Listing Fee
Number of class meetings/ segments
$39
One TeleClass/course with 1 or 2 segments/meetings
$49
One TeleClass/course with 3 or 4 segments/meetings
$59
One TeleClass/course with 5 or 6 segments/meetings
$69
One TeleClass with 7, 8, 9, or 10 segments/meetings

To qualify for a $49, $59 or $69 listing, i.e. single teleclass with multiple segments, the criteria are that:

  • the content is different for EACH session
  • the participants are the same for ALL sessions

You may list a class that runs up to 10 weeks. You may even list group coaching but only if it's not targeted to training coaches. You may also list group discussions.

If you wish to teach the same material over a number of sessions to a different group of students each time, then you need a separate listing for each teleclass.

Notes:
--Listing fee includes one free listing in the TeleClass News.
--Deadline for the weekly TeleClass News is on Tuesdays prior to publication. Edition are emailed every Monday.
--Your class can be up to 55 minutes in length; it's the same listing fee.

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What if I need to cancel my class?

You can cancel your class at anytime, but we do not offer a refund or credit for cancelled class listings.

If your class has not been approved yet (you have not received an approval email) you may can cancel your class and have it not appear in the teleclass.com listing.

Go to http://www.teleclass.com/login.lasso. Enter your email address and password, then you will be taken to your listing page. You can cancel your class from there.

However, once your class has been approved and you cancel it, it will appear as if you have not cancelled it. It will still appear on the teleclass website, and you will still get emailed reminders from the teleclass.com system because they get sent automatically up to the date of your class. but people will no longer be able to sign up for it, if they try.


Most importantly, you will need to go to your roster for this class and email anyone who might have signed up to let them know it's cancelled.

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How do I duplicate a class that I've taught before?

You would want to use this option when you are going to schedule to teach a class again that you already have listed in our system.

All you have to do is to update the times/dates in the schedule and welcome/confirmation e-mail letter and you're all set! (Otherwise you'd have to start over). Even if you want to change some of the text/description, you'll still save time by first duplicating an existing class and making the changes from that point.


Here's how to duplicate a class:

  1. Go to http://www.teleclass.com/login.lasso. Enter your email address and password, then you will be taken to your listing page.
  2. At the next page, click on "View/Update/Duplicate/Cancel the Classes I'm teaching", third line from the top.
  3. Click on "Duplicate" next to the class you wish to duplicate.
  4. Make changes in ALL of the places where the date and time are indicated.
  5. Make any other changes you wish.
  6. Click the "Duplicate Class" button at bottom of page and continue with the review, submission and credit card pay process.

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How do I update an existing class listing?

You would want to use this option when you spot a typo or want to tweak or edit the wording in your listing.

Here's how to update a class:

  1. Go to http://www.teleclass.com/login.lasso. Enter your email address and password, then you will be taken to your listing page.
  2. At the next page, click on "View/Update/Duplicate/Cancel the Classes I'm teaching", third line from the top.
  3. Click on "Update" next to the class you wish to duplicate.
  4. make any changes you wish if you make a change in the Schedule field, or the Bridge number field, only make typo corrections, not real schedule changes, as the system will not recognize actual schedule or bridge number changes at this spot. (to make those changes, go to duplicate a listing, above.)
  5. Click the "Update Class Listing" button at bottom of page and you're done.

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How do I reserve a bridge line?

You can obtain free teleconferencing bridges from either www.freeaudioconferencing.com or www.freeconference.com.

  • Wrong Bridge Number. Of course, you'll want to locate and dial the correct bridge number.
  • Number was Misdialed. Check the number and dial again carefully.
  • Called Early/First Caller. If you are the first caller, the phone will ring endlessly until someone else calls in - then you'll be automatically connected. If you are first or early, let it ring about 15-20 times, hang-up and call again.
  • Translated the Time Incorrectly. You may want to review time translations at www.timeanddate.com.

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Where can I look up my bridge number?

No problem.

Go to http://www.teleclass.com/login.lasso. Enter your email address and password, then you will be taken to your student page. Click on "My Classes", third line from the top. On this page will be a table of all your classes, with bridge numbers .

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What classes are acceptable to list?

We accept most classes for listing at TeleClass.com. You may teach a class on almost any subject, including:

  • Business/Entrepreneurs
  • Certifications Coaching/Consulting (but not coach training)
  • Computers
  • Family
  • Health
  • Internet
  • Money/Personal Finance
  • Professional Development
  • Relationships/Dating/Marriage
  • Recreation
  • Spirituality/Religion
  • Training/Teaching

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What classes are NOT acceptable to list?

There are some classes we cannot list here. These include:

  • Coach-training related. Coach U and CoachVille have contracts with us to list their coach training classes. Training involves teaching coaches certain materials and providing them with a set of resources that they can use to help clients work towards specific goals.
  • Coach -mentoring related. Coach U and CoachVille have contracts with us to list their coach mentoring classes. Mentoring would be walking a coach through a specific process and offering feedback on how they did, what could be done differently, where improvements can be made, etc.
  • Teleclass Leader Training. We already offer these from in-house instructors.
  • Multilevel marketing. We do not list MLM or network marketing classes. Sorry.
  • Any class/topic that isn't 100% up front and honest. No product pitches unless clearly stated in the class description. No hard sells to a tuition-based program.
  • Anything that intrudes on the intellectual property rights of others.

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Can I teach a class based on someone else's program or book?

Not without written permission from the author and/or publisher. It's usually okay to mention a key point or two from someone else's material or to ask students to read a book for reference, but if the substance of your class is taken directly from another's work, you will have to obtain written permission from the author. (Quite often, this is willingly given.) We will ask that you forward a copy of this written authorization to us via email to help@teleclass.com

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How does my class get promoted?

It's up to you to market your own class. There's many creative ways you can do this including:

  • Send a CAN-SPAM compliant email to possible participants or clients, with the class information and link to register included.
  • Put it on your website.
  • Promote it in your email signature.
  • Other methods that are covered in our Teleclass Leader Training Program.

If the class you offer is free, our marketing efforts may help to direct people to your class. If your class is fee-based, our marketing efforts probably won't be enough to help you fill your class. We highly recommend that you offer one or more free, single-session TeleClasses first to see what the market wants.

To ensure a successful class, we suggest the following:
  • List your class between 3 and 6 weeks before the start date of your class.
  • Start with a free class of one, two, three or four sessions. If these prove to be popular, then offer a tuition-based class. (Note: If you wish to start with a tuition-based, class, no problem. But you should know that it will probably attract very few, if any, registrations. )
  • Set the class size at 40 to 75. Remember, with free classes, you may have up to a 40% no show rate.
  • Only teach what you have experience with. Don't disappoint, oversell or otherwise mislead.
  • Always describe WHO the class is for specifically, in your class description

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What's Teleclass News?

We publish the Teleclass News ezine to an ever growing subscriber base, to assist you in your promotional efforts.

When you list your class at Teleclass.com, it will automatically be included in the Teleclass News. We publish on or around every Monday. If you want your class included in the next issue, deadline to list your class is the previous Tuesday before publication.

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How do students register for my free class?

If the class you list is a free class (meaning that you do not charge for it), our system will handle everyone's registration, automatically. In fact, our system is set up to do all of this for you. Students receive an immediate confirmation with the bridge number, time/dates and pre-class instructions, if any. In fact, you write this letter when you list your class with us, so it's really from you personally. You'll receive regular reports and the email addresses of students as they register, so you have everything you need to contact them.
Note: Your students can register for their classes at Teleclass.com or via our email system. Details will be forwarded to you so you can make registration a snap!

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How do students register for my fee class?

If your class is a fee class (meaning you are charging students to attend), you will be handling the registration, confirmations, reminders, fee collection, etc. All we are doing is offering a low-cost listing for you. Students will be emailing you with their interest or visiting your website if you so direct them to.

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How do I ask students to pay for my class?

By check, fax, phone, PayPal or by any secure pay system you might have on your own website.

Do not ask them to email you their credit card information. Electronic mail sent through the Internet is not secure and is often and easily intercepted by third-party 'sniffer programs.'

You may also want to set up a shopping cart to handle payments online via CartVille.com. This automates the entire registration, confirmation and payment process for classes!
Note: TeleClass.com does not accept student fees on behalf of instructors. Sorry.

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